Refund Policy

1. Beta period

Ripplex is currently free during private beta. No payment is required and no charges will occur until paid plans are announced. When billing begins, we will notify all existing users by email at least 14 days in advance. Early beta users receive a permanent 30% discount on their chosen plan.

2. Refund eligibility

Once paid plans are active, you are eligible for a full refund if:

• You request it within 14 days of your first payment
• Your account has not been suspended or terminated for violating our Terms of Service
• Your API key has not been revoked due to sharing

After the 14-day window, refunds are not available. You may cancel at any time and your subscription will remain active until the end of the billing period.

3. Non-refundable situations

• Accounts terminated for API key sharing or Terms of Service violations
• Requests made after the 14-day refund window
• Partial month refunds after the 14-day window
• Accounts where the API key was shared and usage exceeded the single-user plan

4. How to request a refund

Email onimisiadeolu@gmail.com.site with the subject line "Refund Request" and include your account email and the reason for the request. We will respond within 2 business days and process eligible refunds within 5 business days. Refunds are returned to the original payment method via Dodo Payments.

5. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing and takes effect at the end of your current billing period. Your access continues until that date. Cancellation does not trigger a refund unless you are within the 14-day window.

6. Disputes

If you believe you have been charged incorrectly, contact us at onimisiadeolu@gmail.com.site before initiating a chargeback. We will investigate and resolve billing disputes within 5 business days. Chargebacks without prior contact may result in account suspension.

7. Contact

onimisiadeolu@gmail.com.site